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| A: |
What
are your major markets? |
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Our main
markets are Europe, Australia, South Africa, North America
and South America.
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| B: |
Do you sell to separate customers or you do wholesale
only? Can you send me a price list? |
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Sorry, our main business is wholesaling, we don't sale directly to end-users. And we regret to inform you that we will not
supply any price list since it depends of the quantities
you want. However, please let us know the exact items
and the quantities and we will quote you the best price.
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| C: |
Do you
provide samples? What are the shipping methods for samples? |
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Yes, We
do. But due to numerous sample requests, we are charging
for the samples and freight cost. We usually ship the
samples by one of the following methods:
·TNT
·FEDEX
·DHL
·UPS
The shipment will take 2-5days, depending on the location
of the destination.
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| D: |
Do you
accept OEM & ODM orders? |
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We encourage
our customers to use the Hi-SPORT® brand to receive
marketing support from us as well as to utilize the
brand's established value. We accept OEM & ODM orders as well
on the basis of quantity and price.
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| E: |
Do you
have minimum quantity requirement? |
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Yes, we
have different minimum quantities for trial orders and
repeating orders. They also depend on the items you
want. For details, please contact any of our sales managers.
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| F: |
We
need Pre-Shipment Inspection. Can you arrange it? |
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We have our own inspection
system. If you need to inspect the goods in person before
shipment, please make arrangements with one of our sales
managers.
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| G: |
What
are your terms of payment? |
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Following two payment
terms are acceptable:
1. Letter of credit (L/C): Sight irrevocable L/C only.
2. Telegraphic transfer (T/T): No less than a 30% advance
payment with the balance to be paid upon presentation
of a faxed copy of shipping documents within 10 days
after shipment. We have a customer credit evaluation
system.
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| H: |
What
is your normal delivery lead-time? |
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We normally accept 30-45
days lead-time in the contract. However, upon customers'
request, we always make delivery as early as possible.
The delivery lead-time is longer in the peak seasons
and shorter through the rest of the year.
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I: |
Can
you help me with the shipping arrangement? |
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Yes, we can. With a
sizeable and growing shipping volume every year, Hi-SPORT®
has established excellent cooperate relations and procedures
with some world famous shipping companies that allows
Hi-SPORT® priorities in making the shipping arrangements.
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| J: |
Do
you supply spare parts? |
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For our products, we
offer sufficient and timely parts supply.
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| K: |
Do
you supply any gifts or promotion items? |
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Yes, we do. It normally
depends on our marketing strategies, the sizes of the
market and the contract. Please discuss the details
with our knowledgeable sales managers. For customers
opting for the Hi-SPORT® brand, we supply free of
charge certain quantities of gifts and promotional materials.
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| L: |
What
is your agency policy? |
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We grant exclusivity
only to the proven-customers (for at least 3 years)
in the end market on certain products of Hi-SPORT® brand with quantity and term conditions. Only in very
special circumstances we grant general exclusivity.
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| M: |
What
is your company's main competitive edge? |
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Our strengths are our
after-sales service, R&D experience, quality control
systems and the quality of manpower we have. We also
add 1 percent to the quantity of every order as guarantee. |
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